Continued operation of the server and community is due in no small part to the administration team. They all volunteer their time and energy in the name of building and maintaining this funhouse we all enjoy. This page describes the admin structure and responsibilities as well as the expectation for player engagement with various admin team members.
The administrators are divided into three teams, and each has its own area of responsibilities.
Moderators are responsible for most day-to-day interactions with players. They answer questions, enforce rules, fix annoying scuff that doesn't require developer intervention, and generally deal with any other immediate issue as it pops up. Moderators are trusted players and community members who have been invited to join the team. As a player with any concern, a moderator should always be your first stop.
Moderators are not directly involved in the decision making around game balance, new features, plot lines, or other things which have a direct impact on the IC world. As such, there are no restrictions on the types of characters that moderators can play. They are normal players with expanded responsibilities who help keep the community running.
Game Masters are the architects of the story. They are responsible for designing and advancing plot lines that directly impact a large number of characters. Some of these plots may be overt (large one-off events) while others might be less obvious (political machinations, gang territory adjustments, etc.). They are the (mostly) invisible hand behind the curtain responsible for providing players with intriguing and engaging gameplay opportunities.
Game Masters are prohibited from playing high-level influential characters unless it's for a temporary plot device. They may not be heads of government (Police/Fire Chief, Mayor, etc.), and they may not lead or be 2nd-in-Command of major gangs or other oganizations.
Developers are the architects of the world itself. They create all of the things while worrying about game balance and immersion. They are responsible for building stuff in a way that furthers the overarching vision. They also deal with various bugs and issues that can't be handled by moderators. Most players will have limited day-to-day interaction with developers.
Like Game Masters, developers are prohibited from playing high ranking characters in key IC roles.
As a player, if you have a problem with someone or something OOC (IC problems should be handled IC), your first stop is a moderator. If that moderator is unable to directly resolve the situation, they will confer with other moderators. If consensus cannot be reached among the moderators, other members of the admin team will weigh in until a majority decision can be made. If for some reason that cannot happen, the owner (open_mailbox) will have the final word.
If a player has an OOC issue with a moderator or other member of the admin team, they may bring that directly to the owner (open_mailbox).